Vumela i-ejenti ihlaziye. Isinqumo sezimali masihlale sezandleni zabantu.

Amaqembu ezimali afuna ama-ejenti e-AI enze okungaphezu kokufingqa amadokhumenti. I-ejenti ingasesha izinqubomgomo, iqhathanise ukuthengiselana, ichaze ukwehluka kwesibikezelo, noma ilungiselele isincomo. Umbuzo uwukuthi ingawenza kanjani umsebenzi owusizo ngaphandle kokuvumela impendulo ezwakala inengqondo kodwa enephutha ibe yisenzo sezimali esingabuyekezwanga.

Ku-“Trust in Depth: Giving agents more autonomy without losing control”, i-AWS ithi ukuvuma isinyathelo ngasinye akusona isixazululo esingakhula kahle. Lapho izicelo zokuvuma zinqwabelana, ababuyekezi bangakhathala bese bephuthelwa izinqumo ezidinga ukunakwa. Esikhundleni salokho, lesi sihloko sichaza ukwakha ukwethembeka ngezendlalelo: chaza umsebenzi we-ejenti, yazi ubunikazi negunya layo, beka imingcele yezenzo zayo, bese ubheka ekwenzayo. Ivumele isebenze ngokuzimela lapho izenzo zayo zingaqinisekiswa khona; gcina ukwahlulela komuntu ezinqumweni ezibalulekile noma ezingacacile.

Lo mbono uhambisana nomyalezo oyinhloko wencwadi ka-Ed Freitas ethi The Impact of AI in Financial Decisions: i-AI ingacubungula ulwazi iphinde iphakamise isinyathelo, kodwa umuntu kufanele anqume ukuthi lowo mphumela kufanele uyithinte yini ibhizinisi. Inhloso akukhona ukuvuma wonke umusho okhiqizwe yimodeli. Inhloso ukuklama indlela yokusebenza ukuze abantu bagcine igunya lokunquma ukuthi yimiphi imiphumela eba yizinqumo zezimali.

Ukuqondisa komuntu kuyilungelo lokuthatha isinqumo, akuyona inkinobho

“Human in the loop” kungasho ukubuyekeza ngokucophelela noma umuntu achofoze inkinobho ethi “Vuma” esikrinini angenaso isikhathi sokusihlola. Ukulawula kunenjongo kuphela uma umbuyekezi enobufakazi, ulwazi, igunya nesikhathi sokuphikisa isincomo—futhi uhlelo lumnika ithuba langempela lokusivuma, ukusishintsha, ukusihlehlisa noma ukusinqaba.

Isibonelo sokuthola ukukhwabanisa encwadini sibonisa ukuhlukaniswa komsebenzi okuwusizo. Imodeli inikeza ukuthengiselana amaphuzu; umhlaziyi ongumuntu ubuyekeza amacala angaphezu komkhawulo okuvunyelwene ngawo. Isibonelo sibika ukuthuthuka ekutholeni ukukhwabanisa nokwehla kwezexwayiso ezingelona iqiniso kuleso simo. Asisho ukuthi leyo miphumela iqinisekisiwe kwezinye izinhlangano. Isifundo esisebenzayo indlela yokwabela umsebenzi: i-AI ibeka ubufakazi phambili, bese umhlaziyi onesibopho enquma isinyathelo esilandelayo.

Indlela yokubolekisa ngemali encwadini isebenzisa umngcele ofanayo. I-AI ingaqoqa futhi iqinisekise amadokhumenti, iveze ukungafani, futhi ikhiqize isincomo sokuqala sokuhlola isicelo. Umhloli ongumuntu ubuyekeza isincomo namadokhumenti asekelayo, athathe isinqumo sekhredithi, asisayine (ikhasi 58). Ekuphetheni kwayo, incwadi ithi imiphumela iba yizinqumo kuphela ngenxa yokwahlulela komuntu oyihlolayo (ikhasi 204). Lokhu kuyisinqumo sokuphatha, akusikho ukusho ukuthi imodeli ingenziwa ingaphazami.

Ukuzimela kusebenza kahle ngaphakathi kwemingcele i-ejenti engakwazi ukuyishintsha

I-ejenti ingaqeda izinyathelo eziningana ezivunyelwe ngazinye kodwa igcine ngomphumela obungahlosiwe. I-ejenti yezimali ingabheka inqubomgomo efanele, ikhethe ithuluzi lespredishithi eligunyaziwe, ibhale incazelo yejenali enembile—bese ithumela okufakiwe kwejenali obekungafanele kuthunyelwe muntu. Imiyalelo eku-prompt ayanele ukuvikela inqubo ngoba imodeli iyona eyihumushayo.

Hlukanisa ukucabanga kwe-ejenti nezilawuli ezigunyaza isenzo. Chaza engakufunda nengakwenza ngezimvume zokungena, imithetho eqondile, izigaba zokugunyaza nemikhawulo yohlelo. I-ejenti ingaphakamisa isenzo, kodwa ayikwazi ukukhuphula umkhawulo wayo wokukhokha, izinike ukufinyelela okusha, noma yeqe imvume yomuntu edingekayo. Gcina amarekhodi obufakazi obusetshenzisiwe, amathuluzi abiziwe, izilawuli ezisebenzile nesinqumo sokugcina ukuze indlela eyalandelwa iphinde ihlolwe.

Imibuzo emine ye-AWS isiza ukuhlela lo mklamo:

• Umsebenzi: I-ejenti yenzani, idinga luphi ulwazi namathuluzi, futhi yiziphi izinqumo okufanele zihlale kumuntu?
• Ubunikazi: Iyiphi i-ejenti eyenzile, ngaphansi kwegunya likabani, futhi isenzo ngasinye singalandelwa yini kulobo bunikazi?
• Imingcele: Yimiphi imithetho esetshenziswa ngaphandle kwemodeli kulo lonke uchungechunge lwezenzo?
• Ukuqapha: Iqembu lingakwazi yini ukubona kabusha lokho i-ejenti ekubonile, ekwenzile, nekubuyisile—futhi lithole umphumela onephutha?

Enqubweni yezimali, faka iphuzu lesinqumo somuntu lapho kudingeka ukuhumusha, ukuhlola ukubaluleka komthelela, ukuphatha okuhlukile kwenqubomgomo, ukucabangela amakhasimende noma isenzo esingahlehliseki. Sebenzisa ukuhlola okuzenzakalelayo ezintweni ezingahlolwa ngokunembile, njengezibalo, izinkambu ezidingekayo, izinombolo eziphindaphindiwe nemikhawulo egunyaziwe.

Isibonelo: i-ejenti yokuhlaziya ukwehluka engakwazi ukuhambisa isabelomali

Cabanga nge-ejenti esiza ukuphenya ukuthi kungani izindleko zomnyango zidlule isibikezelo. Yinike imvume yokufunda kuphela kudatha egunyaziwe yeleja, isabelomali, amanani ezikhathi ezedlule nenqubomgomo yezindleko efanele. Yicele ibale ukwehluka ngefomula echaziwe, icaphune imigqa yomthombo, iveze ubufakazi obungekho, bese iphakamisa izincazelo eziningana nobufakazi obungaqinisekisa noma buphikise ngayinye.

I-ejenti ingalungiselela iphakethe lokubuyekeza. Ayikwazi ukushintsha ileja, ukuhambisa isabelomali, ukushintsha isibikezelo, noma ukuthumela isiphetho kubaphathi. Uchwepheshe wezezimali uhlola izibalo, akhulume nomnikazi wesabelomali, anqume ukuthi iyiphi incazelo ehambisana namaqiniso bese egunyaza noma yikuphi ukulungisa. Uma uhlelo olugunyaziwe selwenza lokho kulungisa, kufanele luphinde luhlole inani ne-akhawunti egunyaziwe ngesikhathi sesenzo.

Lokhu akukhona ukubambezela okungenasidingo. Izivivinyo zezinqumo encwadini zicela abaholi bezezimali baqhathanise amaphrojekthi okuhlola e-AI ngokwenani lebhizinisi nobungozi bokuwasebenzisa. Ziphinde ziveze ukuthi ukuhweba okuzimele kungaba iphrojekthi yokuqala engafanele enhlanganweni engenalwazi nezilawuli ezidingekayo (ikhasi 187). Umgomo uwukulinganisa ukuzimela nobungozi kanye namandla enhlangano okuphatha lobo bungozi.

I-prompt esekela ukwahlulela ngaphandle kokuzenza indawo yakho

Ama-prompt angachaza umsebenzi wokuhlaziya futhi aveze ukungaqiniseki. Awakwazi ukuphoqelela izimvume. Wasebenzise kanye nezilawuli zobuchwepheshe, hhayi esikhundleni sazo:

Ungumsizi osebenzela ukusekela izinqumo zezimali. Hlola idatha egunyaziwe
enikeziwe yalolu phenyo lokwehluka.

1. Bala kabusha ukwehluka ngefomula eshiwo bese ubonisa izinombolo ozisebenzisile.
2. Hlukanisa amaqiniso aqinisekisiwe nemibono. Caphuna ifayela nomugqa womthombo.
3. Nikeza izincazelo ezingafika kwezine bese uveza ubufakazi obusekela nobuphikisa ngayinye.
4. Yisho ulwazi olungekho nombuzo okufanele ubuzwe ngumhloli wezezimali.
5. Ungashintshi amarekhodi, uhambise izimali, uguqule izibikezelo, uxhumane nomuntu noma
   uthathe isinqumo sokugcina sezimali noma sokuphatha. Buyisa izincomo ezizobuyekezwa.

Esinqumweni esinomthelela omkhulu, cela i-ejenti iphikise inketho ekhethwayo:

Yiba umhloli ongabaza lesi sinqumo sezimali esiphakanyisiwe. Thola imibono
engashintsha umphumela, ezinye izindlela ezinengqondo esingazicabanganga,
izimo ezingezinhle, nobufakazi obungaphikisa inketho esiyikhethayo. Hlukanisa
amaqiniso nezilinganiso. Ungakhethi futhi ungenzi inketho. Yisho indima yomuntu
okufanele athathe isinqumo nohlu lokuhlola oludingekayo ngaphambi kokugunyaza isenzo.

Yenza inqubo yobuchwepheshe ihambisane ne-prompt: izimvume zokufunda kuphela ngesikhathi sokuhlaziya, izakhiwo eziqinile zedatha ehlelekile, izibalo ezihlolwe ngokuzimela, umbuyekezi oqokiwe nokugunyaza okuphoqelelwa uhlelo ngaphambi kwesenzo esibalulekile. Ungalokothi uthembe imodeli ukuthi ilawule izimvume zayo.

Amazinga okugunyaza ahlukene ngobungozi obuhlukene

Ukufuna imvume ngomsebenzi ngamunye olula nonobungozi obuncane kungaqeda amandla ababuyekezi. Umsebenzi ojwayelekile nongahlehliswa—njengokubeka into kulayini wokubuyekezwa—ungaqhubeka ngokuzenzakalelayo uma unemingcele ecacile, ukuqapha nendlela yokulungisa amaphutha. Vumela i-ejenti ilungiselele ukuhlaziya nezincomo ezisalungiswa ukuze zibuyekezwe ngumuntu. Funa ukugunyaza okucacile komuntu ezinqumweni ezibalulekile zekhredithi, zokutshala imali, zokubalwa kwezimali, zamakhasimende, zokulawula noma zokukhokha. Shiya izenzo ngaphandle kwezimvume ze-ejenti uma zingavikelwa yizilawuli eziphoqelelekayo.

Ngaphambi kokwandisa ukuzimela, hlola yonke inqubo ngamacala ajwayelekile, anzima, amadokhumenti adukisayo, idatha engekho nemizamo yokufaka imiyalelo eyingozi. Landela amaphutha okukhipha idatha, izincomo ezingenabo ubufakazi, izinguquko zababuyekezi, ukubambezeleka kokugunyaza, ukwephulwa kwenqubomgomo nesikhathi sokumisa noma sokuhlehlisa isenzo. Uma ababuyekezi bevame ukuvuma bengahlolanga, isilawuli sikhona ephepheni kuphela, hhayi ekusebenzeni.

Ukulawula komuntu kusho ukuthatha umthwalo womphumela

Ayikho inhlangano engaqinisekisa ukuthi yonke imiphumela ye-AI izolunga. Ukulawula komuntu kusho okuthile okubambekayo: inhlangano inquma ulwazi i-ejenti engalufinyelela, izenzo engazenza, izimo ezidinga ukukhushulelwa kumuntu, ukuthi ubani onegunya lokuvuma, nendlela yokunqanda iphutha. Ezinqumweni zezimali ezinomthelela omkhulu, umuntu ofanele uhlala enesibopho sesinqumo sokugcina futhi angasenqaba noma asishintshe isincomo.

Yile ndlela indlela yencwadi nombono we-AWS wokwethembeka ngezendlalelo okuhambisana ngayo. Vumela i-AI yenze ukusesha, ukuqhathanisa, ukubala nokubhala okusalungiswa okwengeziwe. Beka imingcele eqinile emathuluzini nasezimvumeni zayo. Yenza ukungaqiniseki kubonakale. Nikeza abantu ubufakazi negunya elanele lokunquma. Izilawuli eziklanywe kahle zivumela i-ejenti isize ngokushesha ngaphandle kokudlulisela kuyo amalungelo enhlangano okwenza izinqumo.

Umbuzo owusizo kakhulu akuwona ukuthi “Singayenza izimele kangakanani le-ejenti?” kodwa uthi “Imuphi umsebenzi engawuqeda ngokuphepha, yimiphi imiphumela edinga ukwahlulela komuntu, futhi yiziphi izilawuli ezifakazela umehluko?”